Warranty & Returns

At Audioware, all our products are new and in their original packaging. However, due to manufacturer or logistics errors, defects or problems may occur and we'll do our very best to resolve your issue as soon as possible.

Some of our products are shipped out with an international warranty, so if the shipment was defective due to the manufacturer, kindly contact us and we'll assist you right away. If however, the defect is from our end, we'll have it exchanged for a new one.

If you are unsatisfied with your purchase for any reason, or it did not present itself to you as advertised, Audioware will issue you a full refund or store credit for the product, provided that it is returned to us in its original packaging, including all accessories/manuals of the said product.

Returns Policy

1. Unwanted products.

We want you to be happy with your purchase, therefore we have a 14-day return policy, which means you have 14 days after receiving your item to request a return if you don’t want the product anymore or the product received is not what you ordered.

Should you not be completely satisfied with the purchase, you may return the package for a full refund provided that:

- the product is returned within 14 days from date of receipt;

- the product must be in the same condition that you received it, undamaged or unused, with original stickers, labels, accessories and in its original packaging;

- the receipt or proof of purchase is provided;

Unfortunately, we will not be able to accept returns if the product has been used and inner / outer packaging is damaged. To start a return, you can contact us at support@audioware.co.za with a subject line "Returns - Audioware South Africa".

If your return is accepted, we’ll send you instructions on how and where to send your items. Items sent back to us without first requesting a return will not be accepted. The cost of shipping for unwanted item is paid by the customer and cannot be reimbursed.

When shipping your product back to us, please ensure you package all the items safely and securely for protection during transit (you can use bubble wrap, shredded paper or wiggly worms to fill in the box).

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will have an option to get a replacement, store credit or a refund.

For more information regarding refund, you can always contact us for any return related question at support@audioware.co.za.

This Policy applies to products bought from www.audioware.co.za, Audioware (Pty) Ltd directly and our authorized partners.

2. Defective products.

Please always inspect your order upon reception and contact us immediately if the item is defective or damaged (e.g. device doesn’t switch on or you received a wrong color/model) via email: support@audioware.co.za

If your return is accepted, we will arrange a collection from your address. The cost of shipping defective product is covered by Audioware South Africa.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be refunded in full.

You can always contact us for any return question at support@audioware.co.za

3. Exceptions / non-returnable items.

Unfortunately, we do not accept returns on gift cards.

4. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

5. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 - 14 business days (depending on the bank or credit card company). If more than 14 business days have passed since we’ve approved your return, please contact us at support@audioware.co.za.